Suzhou Service Attitude: You've Been WARNED! 😠

[Beatrice Thiel]

Strongly agree! Service in Hangzhou is genuinely great. But in Suzhou, everyone just pulls a long, sour face.

[Marion Barrows]

Yeah, I visit Hangzhou several times a year. My last trip to Suzhou was 10 years ago, and this time the experience was just as bad.

[Maryann Daniel IV]

Yesterday, I was at the West Branch of the Suzhou Museum buying souvenirs. I picked out a canvas bag, but after paying, I realized they gave me a different one. So, I asked a staff member to exchange it. The staffer who helped with the exchange was very nice, and we thanked them. However, another staff member nearby seemed to think we were being troublesome, even scoffed. As we turned to leave, she was still muttering about us behind our backs.

[Byron Larkin]

It's been over three months since I posted my original note, and it's quite sad to still hear such stories cropping up.

[Wayne Marvin]

I want to know how to file a complaint.

[Beulah Koelpin]

When you're on vacation, you can't be bothered to complain.

[Edith Friesen]

I've been to Suzhou three times in total, and every single time I've left disappointed.

[Orville Conroy]

Exactly! Every time I visit, it feels jinxed. I always run into people and situations I wouldn't normally encounter.

[Christina Altenwerth]

I just experienced this today. A woman at the Humble Administrator's Garden visitor center and the ticket checker at the Lion Grove Garden both had such long faces, I almost thought I was being overly sensitive.

[Antonio Sawayn]

They act so entitled, like they're the bosses.

[Roosevelt Reynolds]

Extremely cold with terrible service attitude.

[Pamela Miller]

I'm a Suzhou local, and I have to admit, the service attitude of many staff at tourist spots is indeed very poor.

[Robyn Monahan]

I arrived last night, and by noon today, I already wanted to leave. It's so different from Shaoxing and Shanghai.

[Mr. Carlton Johnston]

Personally, I feel there's a huge difference. When we went, it was incredibly crowded. We didn't get to appreciate the beauty of the Jiangnan water towns, nor did we experience much of the local culture. Plus, as someone from northern China, I wasn't used to the food. It was my worst travel experience. Now I miss my trip to Chengdu even more.